Uploading Your Artwork (FTP)

Using Our FTP Server

Using our FTP you may submit files anytime that is convenient for you. Please note that our FTP server uses only Passive (PASV) Transfer mode. Each individual user is assigned their own unique username and password which automatically directs you to your own directory. However, please use a naming convention when uploading files that will allow our staff to easily identify the project in which the files belong (i.e. purchase order number, project title). For an FTP account please either see your Account Executive or fill out
this form.

Common FTP Software & Compatibility

• Internet Explorer (PC only): If using Internet Explorer for PC your host or URL address will be FTP://whitmoreftp.com. Once connected click on File > Login As. The box that appears will allow you to enter your unique username and password. If you are having difficulty connectiong (or see a flash light swaying back and forth: Within Internet Explorer click on Tools > Internet Options > Advanced (Tab) > Place a check in the box next to the line that reads "Use Passive FTP (for firewall and DSL modem compatibility).
  Please note: Internet Explorer for MAC (OS 9 or OS X) is not compatible for FTP.

  
  

• WS_FTP - Ipswitch (PC only): The host or URL address will be entered as whitmoreftp.com. On the login screen please click the Advanced tab and place a check in the box next to "Passive Transfer".

  
  

• Fetch (MAC only): The host or URL address will be entered as whitmoreftp.com. If you are unable to connect please click on Customize > Preferences > Firewall (Tab) and place a check in the box next to the line that reads "Use Passive Mode Transfers (PASV).

  
  

• RBrowser Lite (MAC OSX only): The host or URL address will be entered as whitmoreftp.com. Please be sure the box next to the line that reads "Use Passive FTP" is checked.

Compressing Files Saves Space and Time

File compression has been used to squeeze huge files onto floppies for years. By using space-saving encoding, many compression programs can compress files up to an amazing 98%.

Compressing your files into one archive makes uploading a snap! And with a single attachment, downloading is just as easy. Compressed files take up less space, thereby taking less time to transmit.

Possibly the most important reason to compress your files is to safeguard against file corruption. Files are often altered and sometimes damaged during their voyage through cyberspace. Compressed files are not as susceptible to corruption as files that haven't been compressed.

Please use "StuffIt" in the Mac world & WinZip in the PC/IBM-compatible world.

Uploading Fonts

Sometimes, transmission of a font over the Internet can cause it to become corrupted. For instance, fonts are stored on the Macintosh in two different parts. Attempting to upload one of these fonts will result in only one of these parts being uploaded, thus corrupting it. We highly recommend that you combine any font files with the other files in your job using a compression/archive utility. This will cause both parts of the font to be included as well as giving you a smaller file to upload.

File Upload Times

The time it takes to upload your file will vary, depending on the file size and the speed at which you are connected to the Internet. Here are some typical times you may encounter for a one megabyte (1 MB) file:

Always feel free to contact Whitmore Printing with questions regarding your file submission. Call us at 717/399-3405 or e-mail us.